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3.9. How Should I Handle Lead Alerts?
Posted 01.13.14
You've received a lead alert - how should you follow up? It's best practice to follow up with the consumer in the same way they inquired about the property. Your Lead Alert will indicate the type of activity the consumer did:
- Requested listing text message via phone - means the consumer requested a text message from you with property details and a link to the Mobile Web Page on the property
> Send the consumer a text message to see if they had any questions or would like to see the property. - Requested a WAP Page - means the consumer viewed a text message from you and visited the Mobile Web Page for the listing
> Send the consumer a text message to see if they had any questions or would like to see the property. - Requested listing eBrochure- means the consumer replied to a text message from you with their email address in order to receive the listing eBrochure
> Send the consumer an email message to see if they had any questions or would like to see the property. - Listened to property description - means the consumer listened to #beds, #baths and price from a cellular or land line
> Call the consumer to see if they had any questions or would like to see the property.
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