Home → Edina Mobile Hotline FAQ → Office Staff Instructions → New Billing Procedures: Effective 2/1/2009

2.1. New Billing Procedures: Effective 2/1/2009

All Edina Realty listings submitted on or after February 1, 2009 will require payment by the primary listing agent directly, using a credit card on file with PropertySource Network (provider of the Edina Realty Mobile Hotline).

UPDATED HOTLINE CODE ENTRY PROCESS:

Enter a listing's Hotline Code via the PIM Data tab in the Appointment Center (existing process)
Upon clicking Submit, a billing approval will be requested from PropertySource automatically.
A response window will appear within seconds indicating an approval or decline.

Response Message	What it Means	What to Do
“APPROVED: the primary listing agent’s credit card on file has been processed.”	If the primary listing agent is participating in the Monthly Unlimited program, the listing is approved and there will be no per-listing fee. If the primary listing agent is on the pay-per-listing plan, the agent's credit card has been charged $25 successfully.	No further action required, continue with the yard sign order. The listing will be updated with complete data and available on the Mobile Hotline within one hour.
“ERROR: The primary listing agent does not have a default credit card on file. Please have the agent submit their credit card information via the Relationship Manager, then resubmit your request.”	The primary listing agent has not provided a credit card on file with PropertySource Network directly.	The listing will not be processed and will not be available on the Mobile Hotline. Contact the listing agent immediately and ask them to enter a credit card via the PropertySource Relationship Manager. A link to instructions is provided below.
“ERROR: The user identification code provided is not a valid account”	PropertySource creates a record for every Edina agent, provided via a daily datafeed supplied by Edina's IT department. This error is displayed in cases where PropertySource has not yet loaded the agent record. This may happen in cases of new agents.	The listing will not be processed and will not be available on the Mobile Hotline. Confirm that the agent has been loaded into Edina systems and contact the IT Help Desk with issues.
“ERROR: This MLS ID is currently active with the same Hotline code. No additional billing is required.”	The Mobile Hotline has already received the same Hotline code tied to the same MLS number.	No further action is required. The listing should already be active on the Mobile Hotline (within one hour of the original submission).
“ERROR: The expiration date of the primary listing agent’s credit card on file has expired. Please have the agent update their credit card information via the Relationship Manager, then resubmit your request.”	The primary listing agent has a default credit card on file with PropertySource, but the card's expiration date has not been updated.	The listing will not be processed and will not be available on the Mobile Hotline. Contact the listing agent immediately and ask them to update their credit card (or add a new card) via the PropertySource Relationship Manager. A link to instructions is provided below.
“ERROR: The primary listing agent’s credit card was denied. Please have the agent update their credit card information via the Relationship Manager, then resubmit your request.”	PropertySource attempted to process a $25 fee with the primary listing agent's credit card on file and the issuing bank declined approval of the card. This process only occurs when the primary listing agent is in the pay-per-listing billing plan.	The listing will not be processed and will not be available on the Mobile Hotline. Contact the listing agent immediately and ask them to update their credit card (or add a new card) via the PropertySource Relationship Manager. A link to instructions is provided below.
"Communication with the credit card service has failed and this Hotline code has not been processed. Please try again, or if you receive additional errors, contact PropertySource at 800-298-5055.”	A technical error has occurred when trying to connect with the credit card processing company. The primary listing agent's credit card on file was not able to be processed.	The listing will not be processed and will not be available on the Mobile Hotline. Please try to submit the listing again. If this same error occurs multiple times, please click here to submit a request with PropertySource or call 800-298-5055.

Additional Helpful Links

Need Additional Assistance?

Submit a Help Request with PropertySource Network for fastest response
Or call 800-298-5055 for the PropertySource Member Success Team

This page was: Helpful | Not Helpful

← 2. Office Staff Instructions 1. FAQ →